Patient Experience

At Metro Dental our team is dedicated to ensuring that your experience with us is efficient, comfortable and positive, delivering results of the highest possible standard. Continuing our educational philosophy we feel it is important to provide you with all the information so you can develop a comprehensive understanding of what to expect, what services are available to you and some of the technology we use to complete our procedures.

First Visit Experience

At Metro Dental our staff are dedicated to ensuring your treatment is achieved efficiently with integrity and respect to produce quality results that last. With an interest in education and a desire to keep you informed we have outlined a little of what you can expect as a new patient on your first visit.

  1. Upon arrival at the practice you will be greeted by friendly staff who will request you hand in your New Patient Form and can assist in answering any questions.
  2. You will then meet with one of our dentists to discuss in detail your needs and requirements. If required any x-rays will be taken in this time.
  3. A professional clean will then be done, assessing the current state of your oral health and discuss treatment options and possible next steps.

Your Medical and Dental History

At Metro Dental we strive to provide you with the highest possible care. To do this we need to collect personal information from you that include contact details and matters pertaining to your general health, both past and present. Without this information it is difficult for your dentist or hygienist to plan your care properly.

Please be assured that this information is maintained in accordance with State and Federal Privacy Legislation. If you would like any further information about how we use and protect your personal information, please ask one of our staff for our brochure “Personal Information, Privacy and your Dentist”.

If you don't wish to complete the form online, you can download the PDF version here.

Health Funds/ HICAPS

At Metro Dental we can claim your health fund benefit at the surgery via HICAPS. We accept all credit cards and EFTPOS.

We are affiliated with Bupa and Medibank Private. We participate in the Medicare Teen Dental Plan. 



Same Day Emergency Treatment



View MoreI am a bit scared of the dentist, is there anything I can do?

We understand that anxiety and fear affect many people when visiting the dentist and for this reason we offer a range of treatment options to help ensure that you experience with us is relaxed and comfortable.

View MoreWhen should my child see a dentist?

It is recommended that your child being to see a dentist at around 12- 18 months, unless concerns arise earlier. This is helpful as it allows us the opportunity to ease your child into visiting the dentist and ensure that their first experiences are always positive and funs, helping them create lasting oral care routines and a routine of regular dental assessments.

View MoreHow often should I get a check-up?

It is recommended by the Australian Dental Association and Bright Star Dental that you visit our dentist every 6 months for a dental assessment. However if problems arise in between those time we advise having them looked at when you notice them. Often treatment time and costs and be reduced through early diagnosis. Remember, prevention is better than a cure.

View MoreWhat causes periodontal disease?

Gum (periodontal) disease is triggered as a result of bacteria presence in the mouth. There are a number of lifestyle and health factors that can make a person more likely to develop periodontal disease. One of the major causes is smoking and excessive drinking. Additionally, pregnancy, allergies, weakened immune system and various medications can also increase your chances of developing periodontal disease.

View MoreI have a missing tooth, what are my options?

If you have a missing tooth it is recommended that you seek treatment as this can result in your other teeth shifting to close the gap resulting eventual gum recession, bone recession and potentially further tooth loss.

At Bright Start Dental we recommend that the best and most effective, long-term treatment methods for tooth loss is dental implants. However we also offer bridges and dentures. For more information visit our dental implants or crowns and bridges and dentures pages. Alternatively contact our friendly team to discuss your options or arrange a consultation. We offer a range of payment solutions so that you can receive the treatment you need in the timeframe you require.

View MoreI have small teeth is there anything you can do?

If you are suffering from small, gapped, crooked, unsightly or discoloured teeth we have a range of treatment options that can help. One option is Invisalign to shift your teeth into the desired solution, alternatively veneers or crowns are an effective option to change the appearance of your teeth. Contact our friendly team to arrange a consultation and discuss options.